Remote Solutions Architect

Summary

Join Smartcat as a dynamic Series C company growing at 130% YoY, leveraging our unique Language Deliver Platform offering to deliver high-quality, instantaneous AI translations or generate new content in any language. As a key member of the team, you will partner with Customer Success Managers and Account Executives to deliver technical solutions that meet clients' requirements and design and implement solutions that leverage the full potential of our platform.

Requirements

• Strong technical presales experience, ideally within a SaaS environment
• Advanced technical skills, including the ability to understand and troubleshoot complex technical problems and to design and implement custom solutions
• A background in localization, with a deep understanding of localization workflows and processes and knowledge of localization engineering, including experience with localization tools, formats, and best practices
• Strong research and analytical skills, with the ability to identify and analyze technical challenges and opportunities
• Excellent communication skills, including the ability to communicate technical concepts and solutions to both technical and non-technical stakeholders
• Strong negotiation and influencing skills, with the ability to manage client expectations and to effectively persuade stakeholders
• Excellent teamworking skills, with the ability to collaborate effectively with colleagues and clients in a fast-paced, dynamic environment
• A data-driven approach with the ability to justify decisions using concrete metrics

Responsibilities

• Partner with Customer Success Managers and Account Executives in complex and technical engagements to deliver technical solutions that meet clients' requirements
• Understand clients' requirements and technical challenges, and design and implement solutions that leverage the full potential of our platform to enable them to achieve their localization goals
• Deliver technical demos and prepare responses to technical questions, questionnaires, RFIs, and RFPs within the first three months
• Provide localization and technical support for the sales team while effectively qualifying our opportunities and supporting our technical buyers
• Work with our sales teams to engineer value for our customers, identify customer pain points that can be solved through our technology and the best localization processes
• Support technical sales processes and help close deals, providing quotes and proofs of value (POVs) sometimes outside the product's current capabilities
• Work with our clients to produce SOWs and ensure the best client onboarding for our customers

Benefits

Fully remote team