Remote Solutions Engineer, SMB

Summary

Join the 1Password Solutions Engineering team as a Solutions Engineer, SMB, to support sales teams with customer requests and learning resources, expediting sales opportunities by assisting customers with compliance needs, responding to security questionnaires, and creating valuable content.

Requirements

• Excellent written and spoken communication skills in both English and French
• Experience in a customer-facing role with a preference for experience in a SaaS/Security/Technology environment
• Possesses the ability to communicate technical information in a way that is accessible and appealing to a general audience
• Demonstrates superior presentation and writing skills
• Possesses a sharp eye for detail and a commitment to ensuring high-quality standards
• Demonstrates a high level of adaptability, effectively managing multiple projects concurrently while upholding exceptional quality standards
• Possess strong time management skills, demonstrating the ability to prioritize tasks efficiently and meet deadlines consistently in a fast-paced work environment
• Demonstrated ability to work independently and in a team setting

Responsibilities

• Work with our self service and SMB customers to share product knowledge and demonstrate aspects of 1Password
• Provide training to both customers and team members at 1Password
• Respond to vendor requests, security questionnaires, and legal requests
• Write and manage knowledge-base content for Go-to-market
• Record video resources to be shared internally and with customers

Benefits

• Maternity and parental leave top-up programs
• Wellness spending account
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Employee stock option program for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly