Remote Solutions Engineer, SMB

Summary

Join the 1Password Solutions Engineering team as a Solutions Engineer, SMB, to support sales teams with customer requests and learning resources, expediting sales opportunities by assisting customers with compliance needs and creating valuable content.

Requirements

• Excellent written and spoken communication skills in both English and German
• Experience in a customer-facing role with a preference for experience in a SaaS/Security/Technology environment
• Possesses the ability to communicate technical information in a way that is accessible and appealing to a general audience
• Demonstrates superior presentation and writing skills
• Possesses a sharp eye for detail and a commitment to ensuring high-quality standards
• Demonstrates a high level of adaptability, effectively managing multiple projects concurrently while upholding exceptional quality standards
• Possess strong time management skills, demonstrating the ability to prioritize tasks efficiently and meet deadlines consistently in a fast-paced work environment
• Demonstrated ability to work independently and in a team setting

Responsibilities

• Work with our self service and SMB customers to share product knowledge and demonstrate aspects of 1Password
• Provide training to both customers and team members at 1Password
• Respond to vendor requests, security questionnaires, and legal requests
• Write and manage knowledge-base content for Go-to-market
• Record video resources to be shared internally and with customers

Benefits

• Maternity and parental leave top-up programs
• Wellness spending account
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Employee stock option program for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly