Remote Staff Product Manager

Summary

Join Classy, an affiliate of GoFundMe, as a Staff Product Manager to define and execute product strategy, drive innovation, and customer satisfaction in the nonprofit fundraising market.

Requirements

• 7-10+ years designing and delivering world-class software products in a Product Management role or equivalent experience in a technical role such as software development or solution architecture
• Proven track record of delivering results that impact critical business metrics
• Domain expertise in one or more platform technologies such as middleware systems, integrations to tools and services, API and platform, containers, data streaming, time-series, or complex event processing
• Demonstrated curiosity and passion in learning and understanding technology & software especially around data intelligence, analytics, and omnichannel / marketing solutions
• Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
• You bring a customer centric mindset. Excitement to translate users’ needs into clear, well-defined functional and technical requirements backed by data analysis and an understanding of the Classy landscape
• Ability to comfortably analyze large data sets and ask the right data questions in order to hone your ideas and deliver features which have a high degree of ambiguity
• Capable of decomposing a big vision into bite-size milestones
• Energized by working across multiple functions. Strong partnership and influence skill - driving prioritization and feature requirements to capabilities teams
• Experience in leading, scaling and optimizing a growing software platform
• Ability to dive deep with engineers to make technical tradeoff decisions and summarize it all for non-technical stakeholders and executives
• Self-aware with a strong desire to learn and continuously improve
• Insanely curious and data-driven, with a strong attention to design details
• Natural leadership skills and ability to work with all teams in the company, must be highly collaborative
• BA or BS degree required. Equivalent experience will be considered

Responsibilities

• Define the product strategy and roadmap in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback
• Develop and articulate compelling value propositions and product positioning, partnering with marketing and sales teams to build awareness and drive demand
• Create learning plans to identify and test the biggest hypotheses to drive your KPIs and success metrics; analyze metrics that inform product development and continuous optimization to increase adoption and engagement
• Collaborate with a team of engineers, designers, customer success, shared services teams, analysts and operations, to define product requirements and translate them into actionable development plans, driving innovation and customer satisfaction
• Foster ongoing relationships and communications with customers to develop a clear understanding of their goals and challenges to create a product strategy; creating a strong understanding of our customers and become an expert on the nonprofit fundraising market
• Manage, investigate, prioritize and communicate tasks and issues for completion by engineering team while communicating roadmap and product launches to the rest of Classy
• Ruthlessly prioritize backlog and work across teams to drive work that delivers value for our customers & experts
• Present regularly to the leadership teams on project strategy and deliverables
• Perform market research, competitive analysis, and establish industry best practices to stay ahead of data-in innovations and trends
• Continuously monitor and analyze customer feedback, market trends, and usage data to identify opportunities for improvements and new feature development

Benefits

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Company provided life and disability coverages
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• ���Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company