Staff Product Manager, Conversational Messaging

Summary

Join Invoca, a leading innovator in AI-powered Conversation Intelligence, as the Staff Product Manager for the Conversational Messaging engineering team. You will play a pivotal role in shaping and executing the product vision for revenue execution use cases across SMS & webchat communication channels. This role involves collaborating with cross-functional teams to leverage digital and conversational data, providing consumers with a next-generation conversational AI experience, and optimizing for lead conversion and customer experience. You will be responsible for defining and implementing the company's conversational messaging strategy, ensuring compliance with relevant regulations, developing and executing a roadmap that leverages best practices and innovative AI capabilities, and working closely with various teams to gather requirements, plan releases, and integrate usability studies into product requirements. This role requires 7+ years of experience in product management, including experience with B2B SaaS and enterprise customer focus, at least 2 years of experience leading a product for conversational messaging, and a deep understanding of SMS & Webchat best practices.

Requirements

• 7+ years of experience in product management, including experience with B2B SaaS and enterprise customer focus
• At least 2 years of experience leading a product for conversational messaging - SMS and Webchat - including creating strategy, pricing & packaging, large marketing initiatives, shipping products, measuring outcomes, and reporting on performance
• Deep understanding of SMS & Webchat best practices, including the latest innovations in conversational AI / AI agent capabilities
• Experience crafting, owning, and driving a roadmap that spans multiple product development scrum teams
• Experience with vendor/partner strategy & management
• Experience working with go-to-market teams as a product owner for large company releases - crafting & delivering enablement materials, coordinating pricing & packaging, speaking at live events
• Excellent analytical, problem-solving, and decision-making skills
• Strong ability to translate complex concepts into actionable strategies and solutions
• Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies
• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively
• Well-versed in agile methodologies and tools and experience working in an agile/scrum environment
• Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management
• Ability to thrive in a fast-paced environment where continuous improvement and innovation is key

Responsibilities

• Partner with a newly forming team of engineers focusing on asynchronous - SMS, Webchat - communication channel use cases within Invoca’s revenue execution product strategy
• Ensure that our product priorities and investments deliver maximum impact for our customers and internal stakeholders to expand our industry leadership and platform capabilities
• Engage in full-lifecycle product management, crafting and executing Invoca’s strategy for addressing customer acquisition use cases across a variety of communication channels
• Work closely on, and with, small scrum teams in an agile environment to break-down requirements, create and prioritize stories and features executing this conversational messaging strategy
• Help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features and open up new market and revenue opportunities
• Define and implement the company’s conversational messaging strategy, focusing on initial use cases that can be brought to market quickly and in alignment with Invoca’s long-term goals
• Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions
• Ensure that conversational messaging solutions comply with relevant regulations and standards (e.g., GDPR, CCPA); including SMS & Webchat-specific compliance requirements
• Develop and execute a roadmap that leverages SMS & Webchat best practices and innovative AI capabilities across communication channels
• Facilitate cross-team alignment on value-based use case expectations and act as the tie-breaker for the product with a collaborative agile scrum team, managing the product throughout Invoca’s software development lifecycle
• Work closely with engineering, product operations, marketing, sales, and customer success teams to gather requirements and plan releases that address business needs
• Work closely with our UX Designers, Marketing, and Customer Success teams to integrate usability studies, market analysis, and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
• Track and analyze the performance of conversational messaging releases using metrics and customer feedback to drive continuous improvement
• Stay up-to-date with industry trends, competitors, emerging technologies, and best practices related to conversational messaging & conversational AI
• Evaluate new tools and technologies to enhance our conversational messaging product offerings

Benefits

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed
• Paid Holidays – Invoca provides 16 U.S. paid holidays , including a winter break, giving you ample opportunity to refresh and spend time with friends and family
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
• Stock Options – All employees are invited to share in Invoca’s success through stock options
• Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more