UX Researcher, Designer

Summary

Join Agile Six, a remote-first company, as an Associate UX Researcher/Designer! Partner with a team focused on scaling digital health technology for veterans. You will lead service design documentation, create deliverables, support user research efforts, and collaborate with stakeholders. This role requires 2+ years of experience (or 4+ without a Bachelor's degree) in service design and proficiency in Figma. Agile Six offers competitive salaries, comprehensive benefits, and a self-managed work environment.

Requirements

• 2+ years of experience working as a service designer or related position in collaboration with digital product teams (enterprise environment a plus) with a Bachelor’s Degree in IT or Engineering related field
• 4+ years of relevant experience is required without a Bachelor's Degree in IT or Engineering related field
• Ability to be autonomous, take initiative, and effectively communicate status and progress
• Portfolio illustrating your process and samples of native product design work driven by quantitative and qualitative user research
• Understand human-centered design, interaction design fundamentals, and UI design and research best practices, including accessibility
• Proficient in Figma and modern prototyping tools
• Experience successfully collaborating with cross-functional partners and other designers and researchers, seeking and providing feedback in an Agile environment
• Adaptive, empathetic, collaborative, and holds a positive mindset
• Has lived and worked in the United States for 3 out of the last 5 years

Responsibilities

• Lead service design-specific documentation and strategy efforts, such as service blueprints representing people, processes, systems, and requirements
• Create service design deliverables at all levels of fidelity throughout the process, from early stages to high fidelity for stakeholder delivery
• Support other user research and design efforts across a variety of research methodologies such as user interviews, persona creation, journey mapping, affinity diagraming and user flows
• Support the team with visual communication skills, lending support with visual deliverables
• Follow the research process, including discovery, synthesis, documentation, and communication
• Clearly articulate your thought processes through verbal and written explanation, whiteboard, sketching, or quick mock-ups to small or large groups
• Use the US Web Design system and design with repeatable patterns across the portfolio. Collaborate with the Design System team when necessary around iteration and improvement of design system components
• Collaborate with the product manager and engineers to ensure implementation matches intent across all design components
• Keep UX work in sync with the product roadmap and flag delays or issues in research and design with team members
• Communicate and collaborate with stakeholders and team members across a range of disciplines
• Support the practice of design and research within the larger company as needed through activities such as participating in communities of practice

Preferred Qualifications

• Familiarity with the US Web Design System
• Familiarity with Section-508 and WCAG 2.1AA Accessibility requirements, standards, and testing tools
• Experience developing knowledge of complex domain and systems
• Experience working with government agencies
• Ability to work across multiple applications, components, languages, and frameworks
• Experience working in a cross-functional team, including research, design, engineering, and product
• You are a U.S. Veteran

Benefits

• Self-managed work/life balance and flexibility
• Competitive and equitable salary (equal pay for equal work)
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and Election day off
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days