Remote Strategic Account Manager

Summary

Join our mission-driven team as a Strategic Account Manager to build and nurture relationships with our most strategic customers, driving revenue growth and delivering best-in-class outcomes for employers globally.

Requirements

• Bachelor’s degree or higher preferred
• 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies
• Previous experience driving forecasting, renewals, and upsell revenue
• Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more
• Strong understanding of sales motions similar to farmer sales roles, emphasizing relationship building and portfolio expansion
• Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships
• Experience creating growth through portfolio management, upsells, and cross-sell opportunities
• Organized, with high attention to detail and the ability to manage competing priorities effectively
• Resourceful, proactive, and able to thrive in fast-paced environments
• Ability to probe, challenge, and consult customers to align solutions with their ultimate needs
• High integrity and professionalism, with a passion for transforming mental healthcare

Responsibilities

• Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners
• Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts
• Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals
• Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction
• Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by: Developing timely, actionable account plans Managing census files efficiently Designing and executing member engagement communications Preparing and presenting business reviews to senior HR executives Delivering insightful, data-driven recommendations aligned with customer success metrics Developing renewals strategy and delivering proposals/contracts Managing the end-to-end deal cycle (procurement process)
• Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams
• Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings
• Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Supporting you financially through: Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment