Strategic Account Manager

Summary

Join CoinsPaid, a leading crypto payment solutions provider, as a Strategic Account Manager. You will be responsible for managing client relationships, ensuring revenue targets are met, and fostering growth opportunities. This role requires extensive experience in Fintech, Crypto, or iGaming B2B account management. The ideal candidate is service-oriented, highly organized, and possesses strong communication and negotiation skills. CoinsPaid offers a dynamic, fast-paced environment within a rapidly growing international company. The company boasts numerous awards and achievements in the crypto payment industry, demonstrating its success and stability.

Requirements

• Has 2+ years of Fintech, Crypto, iGaming, or other online business account management experience within a B2B setting
• Is service-first driven, self-motivated, and can work independently
• Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success
• Thrives in a fast-paced start-up environment with a focus on speed and problem-solving
• Works and manages time in a highly structured and efficient manner
• Has excellent English and Russian written and verbal communication skills
• Has strong negotiation skills and always looks for mutually beneficial solutions
• Is passionate about crypto and the latest payment solutions available on the market
• Has high energy, a positive attitude, and believes teamwork is crucial to success
• Has outstanding problem-solving skills
• Has strong organization skills, reporting skills, and attention to detail
• Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau

Responsibilities

• Assist assigned clients with day-to-day routine questions related to their account
• Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset
• Maintain, optimize, and negotiate contractual agreements and terms
• Forecasting, monitoring, achieving, and reporting on client-based targets
• Create and nourish strong relationships internally with other teams and stakeholders
• Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships
• Promote and share the product’s benefits and value
• Keep records updated in CRM, Email, Confluence, and other internal software
• Occasional travel to industry expos, and conferences and attending relevant networking events
• Other duties as required from time to time by the company