Strategic Account Manager

Summary

Join TCP, a company with over 30 years of experience in providing flexible, mobile timekeeping and workforce management solutions, and help expand revenue in existing enterprise accounts. As an Enterprise Account Manager, you will position yourself as a trusted advisor to enterprise clients, focusing on expansion, upsell, and cross-sell opportunities. You will partner with customer success and renewals teams to reduce churn and maximize product adoption. You will also provide feedback to enhance product roadmaps and strategies. This role requires identifying new opportunities and collaborating with various business units to ensure deal closure. Success in this role involves effective networking within accounts and aligning customer business goals with TCP capabilities.

Requirements

• Bachelor’s Degree in related field required
• 5+ years of quota carrying sales experience in a B2B SaaS environment
• Proven experience working with global teams
• A strong understanding of Salesforce.com , Tableau, Jira, Confluence, and O365
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
• Ability to prioritize, and perform effectively under pressure
• Strong knowledge of business processes, mobile business applications, and automation
• Proven effectiveness at leading and facilitating virtual meetings and workshops
• Enthusiasm and creativity as a leader
• An analytical mind: You will use key metrics and analytical tools to help structure, evaluate, and optimize your sales pipeline and business development tasks

Responsibilities

• Position yourself as a trusted advisor to Enterprise clients and focus on opportunities for expansion, upsell, and cross sell
• Partner with customer success and renewals team to reduce churn, maximize product adoption, monitoring customer satisfaction (NPS), and improving overall account health
• Provide feedback and insights that help define and enhance our product roadmap, marketing collateral, upsell, and renewal strategies
• Identify new opportunities, and collaborate with appropriate business units to ensure deals close
• Partner with all necessary departments within TCP to ensure removal of barriers to maximum adoption
• Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's expectations where appropriate, resetting them when applicable

Benefits

• Competitive salary based on experience
• 20 days PTO and 13 days of companywide holidays
• 8 hours to volunteer and impact your community
• Comprehensive benefits (Health/Dental/Vision/401K)
• Employee choice benefit