Remote Strategic Client Success Manager

Summary

Join WeaveGrid's Utility Solutions team as a Client Program Manager, responsible for managing account relationships, business outcomes, and growth of EV programs for utility customers.

Requirements

• 5+ years of full-time experience working in management consulting, energy, utilities, or related areas
• Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally
• Demonstrated ability to manage multiple complex projects simultaneously
• Excellent written and oral communication skills with the ability to translate for a diverse set of stakeholders
• Flexibility and willingness to take on a variety of tasks in response to immediate needs
• Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.)
• Based in the United States, preferably in the Central or Eastern timezone

Responsibilities

• Serve as the primary point of contact for contracted and ongoing client programs
• Proactively measure business results, share insights, and adapt ongoing work as a client advisor dedicated to program outcomes
• Balance internal and external needs, keeping all key stakeholders aligned on achieving outcomes
• Become the voice of the client internally and clearly articulate utility client priorities to internal teams
• Manage client expectations concerning features, products, and services
• Coordinate with internal and client teams to roll out new features and offerings
• Lead internal and client team coordination to execute driver enrollment growth activities, including marketing
• Lead client on-site meeting/workshop planning activities
• Lead the creation and maintenance of account plans and execute against the plan with clients and internal teams
• Support new business development with your existing assigned enterprise clients via relationships, develop a deep understanding of the clients' needs, and proactively identify areas where WeaveGrid could help
• Engage clients to build joint program growth roadmaps, lead workshops, and support consensus-building across client stakeholders
• Coordinate with internal and client regulatory teams to support managed charging program approval via the regulatory process
• Support contract extensions and expansions in active programs
• Collect current and future requirements from clients and coordinate with internal operations, product, engineering, and data science teams to assess value, feasibility, and schedule
• Support various sales objectives as defined by company OKRs

Benefits

Total compensation includes a base salary range of $110,000 - $150,000 plus equity (stock options) and benefits