Remote Strategic Customer Success Manager

Logo of Netlify

Netlify

πŸ’΅ $117k-$160k
πŸ“Remote - Worldwide

Job highlights

Summary

Join Netlify as a Strategic Customer Success Manager to manage business relationships with key customer stakeholders, drive engagement and feature adoption, and deliver against renewal goals.

Requirements

  • Proven experience in successful implementation and communication with a large number of strategic accounts
  • Familiarity with the composable architecture (MACH) approach and relevant SaaS services
  • Several years of experience in Enterprise Customer Success or adjacent roles related to renewals and account management
  • Ability to identify growth and development opportunities with accounts
  • Demonstrated ability to foster professional relationships with key customer stakeholders
  • Proactivity, organizational skills, and providing quick response times are a must
  • Strong ability to analyze data points in relation to customer usage and growth on the Netlify Platform
  • Ability to multi-task and manage multiple customer engagements simultaneously
  • Experience in working with Salesforce, Vitally, Sigma, and Google Workspace
  • A customer-service focus and growth mindset

Responsibilities

  • Serve as the primary business-related point of contact for customers within Netlify for any contractual and project-related questions, comments, or concerns
  • Owns the success and engagement motions to develop long-term customer value
  • Establish productive relationships with key stakeholders within our customer base
  • Drive engagement and feature adoption across all in-territory accounts
  • Consistently deliver against renewal goals
  • Use your skills to proactively reach out to customers with account-related or role-relevant information
  • Elevate customer feature requests to Product Managers
  • Perform customer-facing quarterly business reviews with base, embodying the role as a strategic advisor
  • Prepare and coordinate high-quality renewal reviews with a book of business
  • Partner with support, solutions engineering, and product to drive valuable engagements with base
  • Identify growth opportunities within the account base
  • Lead webinars and/or group trainings on product roadmap and feature releases
  • Travel to attend in-person customer onsite training and business reviews, as necessary

Benefits

Total on-target earnings of Β£92,000 - Β£125,000

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs

Please let Netlify know you found this job on JobsCollider. Thanks! πŸ™