Remote Strategic Customer Success Manager
Netlify
π΅ $117k-$160k
πRemote - Worldwide
Please let Netlify know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Netlify as a Strategic Customer Success Manager to manage business relationships with key customer stakeholders, drive engagement and feature adoption, and deliver against renewal goals.
Requirements
- Proven experience in successful implementation and communication with a large number of strategic accounts
- Familiarity with the composable architecture (MACH) approach and relevant SaaS services
- Several years of experience in Enterprise Customer Success or adjacent roles related to renewals and account management
- Ability to identify growth and development opportunities with accounts
- Demonstrated ability to foster professional relationships with key customer stakeholders
- Proactivity, organizational skills, and providing quick response times are a must
- Strong ability to analyze data points in relation to customer usage and growth on the Netlify Platform
- Ability to multi-task and manage multiple customer engagements simultaneously
- Experience in working with Salesforce, Vitally, Sigma, and Google Workspace
- A customer-service focus and growth mindset
Responsibilities
- Serve as the primary business-related point of contact for customers within Netlify for any contractual and project-related questions, comments, or concerns
- Owns the success and engagement motions to develop long-term customer value
- Establish productive relationships with key stakeholders within our customer base
- Drive engagement and feature adoption across all in-territory accounts
- Consistently deliver against renewal goals
- Use your skills to proactively reach out to customers with account-related or role-relevant information
- Elevate customer feature requests to Product Managers
- Perform customer-facing quarterly business reviews with base, embodying the role as a strategic advisor
- Prepare and coordinate high-quality renewal reviews with a book of business
- Partner with support, solutions engineering, and product to drive valuable engagements with base
- Identify growth opportunities within the account base
- Lead webinars and/or group trainings on product roadmap and feature releases
- Travel to attend in-person customer onsite training and business reviews, as necessary
Benefits
Total on-target earnings of Β£92,000 - Β£125,000
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