Remote Supervisor, Support Services

Summary

Join ModMed, a fast-growing Healthcare IT company, as a driven Supervisor of Support Services to lead the Customer Support team in delivering high-quality support services while promoting staff growth and development.

Requirements

• Bachelor's Degree, preferred
• Four plus years of experience with at least one year of leadership responsibility
• Excellent communication and leadership, and relationship management skills
• Exhibits strong functional area expertise

Responsibilities

• Ensure professional and courteous customer support services
• Promote a productive and positive experience with customers to ensure high quality support
• Handle escalated customer service issues as needed
• Control costs by managing staffing levels, adjusting as volume dictates
• Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
• Administer motivational programs including incentives and contests to drive performance
• Oversee the development and maintenance of training and document resources for the team
• Work across departments in support of the organization
• Manage the activities of team members
• Conduct interviews, hiring, and performance reviews

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters