Remote Support Engineer

Logo of Sourcegraph

Sourcegraph

πŸ’΅ $84k
πŸ“Remote - Worldwide

Job highlights

Summary

Join Sourcegraph, a leading code intelligence platform, as a Support Engineer to help customers troubleshoot and solve technical issues, improve the product, and enhance the customer experience.

Requirements

  • Profound curiosity to figure out why something works the way it does / to learn more
  • Experience with Unix/Linux and/or Bash
  • Familiarity with Kubernetes containerized solutions
  • Familiarity with code hosts such as GitHub, GitLab and BitBucket
  • Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
  • Experience collaborating with cross-functional teams to solve difficult problems for customers
  • Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)

Responsibilities

  • Learn about our product, value propositions, customers, team, and practices
  • Learn how Code Search is deployed, product configuration and integrations, code base, and common user needs
  • Learn how Cody works, the problem it solves, and how our customers use it day to day
  • Meet for an initial chat with the teammates you will work with most
  • Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team)
  • Work with customers to troubleshoot and solve reported issues
  • Contribute to improving our product and handbook documentation
  • Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)
  • Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

Preferred Qualifications

  • Understanding of databases, especially SQL
  • Proficiency in working independently, figuring things out when there aren’t a lot of people to ask real-time
  • Foundational knowledge of APIs and/or Git
  • Experience or training (formal or self-taught) with Kubernetes (or other container orchestration framework)
  • Experience writing code in Go or another language
  • Experience supporting AI products or knowledge about LLMs

Benefits

  • Competitive compensation
  • Above-average salary
  • Equity
  • Generous perks & benefits

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