Remote Support Program Manager

Summary

Join us as a Program Manager of the Customer Support & Solutions team to work closely with Support leadership in planning and executing strategic initiatives and priorities. You will have the opportunity to recommend innovative ways to solve important organizational challenges and oversee engaging learning experiences.

Requirements

• Hands-on experience building and implementing programs/projects
• Experience designing engaging, creative, and impactful blended experiences to improve individual and organizational performance
• Demonstrated ability to prioritize, manage and complete multiple projects with deadlines
• Experience collaborating with regional and global stakeholders to drive positive results for the Support organization
• Experience utilizing data to make key business decisions
• A desire to solve problems and work autonomously while managing ambiguity
• Strong communications skills

Responsibilities

• Be a key global partner, establish strong cross functional relationships within CS, Flywheel and Product (and potentially other company areas), to deliver desired initiatives outcomes
• Create consistent and streamlined project management standards (communication strategies, track progress, milestones and deadlines)
• Utilize data and experience to proactively determine and report on impact/success measures of Support priorities/ initiatives, as well as to identify challenges and opportunities
• Partner with different stakeholders in the creation and development of Enablement and other relevant resources required for initiatives to be successful
• Drive the continuous improvement of the assigned initiatives