Remote Support Specialist

Summary

Join Hummingbird, a remote-first team fighting financial crime, as a Support Specialist to handle technical inquiries, resolve issues, and contribute to meaningful work.

Requirements

• Strong technical troubleshooting skills
• Experience diagnosing and reproducing and escalating bugs
• Experience with APIs, SQL, and familiarity with coding languages, Workato or other iPaaS solutions is a plus
• A problem-solving mentality
• Ability to learn and adapt quickly
• A collaborative communicator who enjoys working cross-functionally, engaging with various teams including engineering, product, and customer success to resolve customer issues
• Professional and articulate

Responsibilities

• Field and resolve a wide range of support inquiries
• Own the communication with customers, keeping them informed and updated while working closely with TSEs, engineering, and other teams to ensure issues are resolved promptly and effectively
• Expand your technical skills - you're eager to deepen your expertise in areas like APIs, SQL, and more, to provide even more effective and advanced support
• Enhance support processes - you're looking to own the process, from ticket creation through escalation and resolution, ensuring a seamless experience for customers and improving overall efficiency
• Contribute to meaningful work by assisting customers in their efforts to fight financial crime, knowing that your role has a direct impact on protecting businesses and communities

Benefits

• Competitive compensation including cash and equity
• Remote-first, fully distributed company with flexible working hours
• Awesome health, vision & dental benefits, and 401k