Remote Systems Administrator (Networking)

Summary

Join ITHAKA's Infrastructure management team as a Systems Administrator to manage and maintain Cisco firewalls, perform upgrades, troubleshoot network issues, and monitor LAN/WAN performance.

Requirements

• Bachelor’s Degree in Computer Science or a related discipline
• 3 or more years of previous network administration experience supporting a complex enterprise class network infrastructure across multiple office and data-center locations, both on-premise and in the public cloud
• Current Cisco Certified Network Associate (CCNA) and/or Cisco Certified Network Expert (CCNE) certification
• Intermediate experience with Cisco FMC & FTD firewalls, and Snort policy
• Familiarity with administration of Cisco switches and routers
• Advanced knowledge of the TCP/IP protocol
• Familiarity/experience with AWS VPC and similar cloud technologies
• Detail oriented with a demonstrated customer service focused mindset
• Ability to work closely with a multi-location, multi-discipline team and have the communication skills to overcome distance between locations
• Working knowledge of command line toolsets and scripting languages

Responsibilities

• Manage and maintain Cisco FMC/FTD firewalls, implementing/modifying policies while maintaining a secure infrastructure
• Evaluate and help resolve network performance issues such as: availability, utilization, throughput, and latency
• Prioritize and resolve support requests based on their urgency. Escalate to senior engineers as necessary
• Provide support and assistance to the engineering team in developing strategies and delivering innovative solutions
• Install and maintain network hardware and software, including routine security patching and performance tuning
• Develop and maintain clear, concise, procedural and network system documentation
• Provide consistent after-hours support to ensure timely resolution of issues and maintain operational continuity

Benefits

• Medical, dental, and vision plans
• Employer-paid 10% retirement contribution
• Paid parental and caregiver leave
• 22 days of paid time off
• 11 paid holidays
• Up to 12 sick days
• Wellness benefits