Remote Systems and Data Analyst

Summary

Join The Good Food Institute (GFI) as a Systems and Data Analyst, based in Europe, to improve global Salesforce processes, support user adoption, and transform data into actionable insights for GFI's international network.

Requirements

• Demonstrated experience as a Salesforce analyst/administrator or similar required
• Prior experience with Nonprofit Success Pack (NPSP) is strongly preferred
• Certified Nonprofit Cloud Consultant or Salesforce Administrator is a plus
• Technical proficiency with declarative customisation, process automation, platform analytics, and data and metadata management
• Ability to transform raw data into actionable insights
• Experience with native Salesforce analytics tools and Google Sheets/Excel is required
• Familiarity with data analytics platforms, e.g. Looker Studio, Tableau, CRM Analytics, or similar is a plus
• Ability to write and maintain technical documentation for non-technical audiences
• Experience to train and provide clear and effective guidelines to individuals and teams
• Ability to coordinate a project from beginning to end, gathering user and system needs, transmitting these to developers, testing and implementing a smooth solution design, and evaluating the effectiveness of actions taken
• A high level of IT literacy and familiarity with different software solutions and a willingness to explore new ones
• Familiarity with AI tools and use cases is a plus
• Strong communication skills, having the ability to communicate effectively in English, both written and verbal
• Demonstrated cultural competence and a proven ability to work effectively with individuals from diverse cultural backgrounds, showing sensitivity and respect for different perspectives, values, and customs
• A keen sense of detail and a positive approach toward problem-solving
• A commitment to diversity, equity, and inclusion and to building an inclusive workplace where everyone feels like they belong
• Comfort working remotely and in a rapidly growing and evolving organisation
• Strong support for GFI’s philosophy and mission; demonstrated interest in plant-based & other alternative proteins, public health, environmentalism, climate change, animal protection, or hunger relief
• A commitment to GFI’s values: believe change is possible, do the most good we can, share knowledge freely, act on evidence, and invite everyone to the table

Responsibilities

• Serve as the technical expert and primary point of contact for global Salesforce users, elevating issues to the broader Technology team as needed
• Support the alignment and optimisation of GFI's global Salesforce CRM use, with a dotted line of reporting to the U.S. Sr. Director of Technology on technical aspects and regular coordination with the U.S. International Operations Coordinator on user resources
• Lead and collaborate on technical projects through (i) discovery, (ii) solution design, (iii) testing, (iv) implementation & (v) support
• Develop Salesforce training materials and provide new and ongoing user training for all staff, including training on new features and major release updates (approx. 3x/year)
• Prepare, review, revise, and maintain technical documentation, standard operating procedures (SOPs), and knowledge base for technical and non-technical users
• Build and maintain reports and dashboards to synthesise and present operational and programmatic relevant data that informs decision-making
• Manage data migration, including bulk imports and updates
• Maintain data quality standards, ensuring accuracy, completeness, and consistency, and manage the duplicate management solution
• Conduct regular data audits and identify areas for improvement in collaboration with other stakeholders
• Serve as the primary point of contact for GFI Europe's team members on various systems such as: Asana, Airtable, and more to come
• Solicit GFI Europe user feedback and queries, gather business requirements, and identify opportunities for systems improvements
• Coordinate with the US Technology Team on solution design and implementation as needed
• Onboard, train, and provide continuous updates on key systems for the GFI Europe team; leveraging resources and support from global Technology team colleagues
• Perform other tasks as required