Remote Tech Ops Specialist

Summary

Join our team at Crisis Text Line, a nonprofit organization providing free mental health support and crisis intervention. As a Techops Specialist, you'll work collaboratively to ensure secure and effective technical tools for the team, enabling them to serve a global audience.

Requirements

• 3+ years of relevant IT support experience
• Strong customer focus
• In-depth knowledge: Okta, SSO/SAML
• Certificate and password management, including 3rd party tools for efficiency and automation
• Cloud database access & credential management, database & OS upgrades
• Experience with Zero-Touch deployments (Apple ABM, DEP and the MDM integration required including for multiple MDM environments)
• Administration of DNS, SSL certificates
• Administration of key software development tools: AWS, Atlassian, Github, Datadog
• Administration of enterprise tools: Google workspace, Zoom, Okta & Auth0, Slack, Salesforce
• System access control: Linux, VPN, jump hosts
• Strong knowledge of Mac OS
• Strong knowledge of command-line and programming languages like Bash, Zsh, Python, Swift
• Centralized Antivirus Administration (Bitdefender, Sophos, etc)
• Networking Principles - Understanding of LAN/WAN, TCPIP Networking

Responsibilities

• Provide friendly and efficient technical support and appropriate hardware repair or replacement to CTL staff, according to established procedures and timeframes
• Work with external vendor to manage equipment fulfillment and storage
• Provide new employee IT orientation, setup, and coaching, ensuring basic access and functionality
• Complete employee IT offboarding in a secure and documented way
• Be available on call on a rotating basis to assist our 24/7 operations
• Work closely with other People Ops team members to create an overall inclusive employee experience

Benefits

• 20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
• Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)