Remote Technical Account Manager

Summary

Join Yuno's high-performing team as a Technical Account Manager and transform your passion into real high-impact solutions. As a TAM, you will be part of the implementation & Tech Implementation team, leading discussions with senior leadership, developing close relationships with customers, and collaborating with Product and Development teams to customize specific products for customers.

Requirements

• Minimum 4 years of experience in a technical account manager or integration engineering role, preferably in a fintech or payments industry
• Experience in airline industries
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols and API management tools (e.g., Postman, SoapUI, Swagger)
• Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks)
• Expertise in at least one of the server-side languages (Golang , Python, Node.js , others...)
• Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)
• Fluency in English

Responsibilities

• Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management
• Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products
• Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health
• Collaborating with Product and Development teams to customize specific products for customers
• Monitoring the progress of product integrations and ramp-ups to ensure their success

Preferred Qualifications

• Experience with a ticketing system is a plus
• Excellent analytical, technical, problem-solving, and project management skills
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously

Benefits

• Competitive compensation
• Remote work - You can work from anywhere!
• Home office bonus - We offer a one time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health Plan, no matter where you are
• Flexible Days off
• Language, professional and personal growth courses