Remote Technical Delivery Manager

Summary

Join a dynamic team at Juvare as a Technical Delivery Manager, leading a team of technologists to build and support workflow on WebEOC, the industry-leading crisis and emergency management software. As a technical leader, you will be responsible for managing a team or multiple teams of Technical Implementation Analysts (TIAs), ensuring they have the necessary training, supervision, and support to deliver high-quality work for clients.

Responsibilities

• Manage a team of TIAs (web developers)
• Maintain close alignment with leaders from other Client Experience teams whose work TIAs will be supporting to ensure a positive client experience and optimize team experience
• Partner with PMO to monitor scope of work, budget, and go-lives. Proactively anticipate problems and complications, formulating solutions proactively to not delay implementations
• Partner with PMO to ensure visibility of TIA skill set and manage resource load and skill set across the team, ensuring that scrum teams can be autonomously successful
• Define technical standards with peers from Client Experience, Product, and Product Engineering and ensure cross-functional alignment to maintain buy-in
• Explain and ensure use of shared / common technical standards within the team to ensure consistency in client experience of deliverables produced by each team
• Partner with Architecture & Delivery team to ensure that solution architecture provided to TIAs is commercially and technically possible
• Partner with Architecture & Delivery team to build and maintain automated testing in partnership with Architecture & Delivery
• Coach TIAs on applicable software development life cycle processes. Enforce source code versioning
• Coach TIAs to improve problem-solving ability or to creatively design solutions to solve client needs as appropriate
• Coach TIAs on debugging, log data interpreting, and application performance measuring skills as needed
• Understand any applicable client-specific security and regulatory policies and ensure that team members are compliant. Promptly flag any risks through appropriate escalation channels
• Partner with Product Engineering team on new integrations and enhancements required to meet statement of work scope
• Support PMO in resolving escalations with a focus on maximizing positive client impact, as needed
• Recruit and hire technical resources to grow the team, with guidance from the Director, Technical Delivery