Technical Product Manager

Summary

Join Feeld's remote team as a Technical Product Manager, Member Care, and lead the development of product features ensuring a safe and trusted experience for members. Shape the future of Feeld’s trust and safety initiatives, collaborating with cross-functional teams. You will be the advocate for member safety, balancing product innovation with robust protection against harmful behaviors. This role demands a deep understanding of user experience, moderation systems, and regulatory compliance. If you're passionate about trust and safety and improving user experiences, we encourage you to apply. This position offers the opportunity to shape the future of safety at Feeld, ensuring members have meaningful, safe, and positive experiences.

Requirements

• 5+ years' experience in product management, project management, or trust & safety roles, with a strong focus on safety features and user protection
• Deep understanding of trust, safety, and moderation systems in a social, dating, or community-based platform
• Proven track record of building and enhancing user moderation systems, including automated tools and human-in-the-loop processes
• Experience working with cross-functional teams (engineering, legal, community, etc.) to deliver safety solutions at scale
• Strong knowledge of regulatory requirements (GDPR, CCPA, etc.) as they relate to trust and safety in online platforms
• Ability to navigate complex technical landscapes and manage integrations with third-party safety tools and AI systems
• Exceptional problem-solving and analytical skills, with a demonstrated ability to translate user safety needs into actionable product features
• Experience managing projects in agile and hybrid development environments, with a focus on delivering safety features that scale

Responsibilities

• Lead the development and execution of trust and safety initiatives across Feeld, focusing on user moderation, safety features, and platform integrity
• Collaborate with product, engineering, data, and community teams to implement scalable moderation solutions that address harmful behaviours, such as harassment, fake profiles, and inappropriate content
• Oversee the integration of third-party tools (e.g., AI moderation systems) and ensure seamless operation of automated safety processes in the platform
• Develop clear product roadmaps and prioritise features to address current and emerging safety issues, aligning with Feeld’s strategic goals
• Partner with legal and compliance teams to ensure that product features meet regulatory standards and protect member data privacy
• Manage risks and anticipate bottlenecks in the trust and safety development pipeline, ensuring the timely delivery of features that enhance platform security
• Define success metrics for trust and safety initiatives, tracking performance, and making data-driven decisions to continually improve safety outcomes
• Regularly communicate project updates, risks, and performance metrics to stakeholders, including product leadership and community management

Preferred Qualifications

• Experience working on trust and safety initiatives for global, large-scale platforms
• Familiarity with AI-driven moderation tools and their integration into product workflows
• Strong communication skills, with the ability to present trust and safety developments to stakeholders, including non-technical audiences
• Experience in leading incident response initiatives and crisis management related to trust and safety

Benefits

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• GBP £3k equipment and home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via Spill
• In-person meet ups
• A compensation system that is transparent, honest, and equitable
• A Baseline Freedom Salary of £60,000 GBP per year