Remote Technical Project Manager, Member Care

Summary

Join our remote team and lead the development and enhancement of product features that ensure a safe and trusted experience for our members.

Requirements

• 5+ years' experience in product management, project management, or trust & safety roles, with a strong focus on safety features and user protection
• Deep understanding of trust, safety, and moderation systems in a social, dating, or community-based platform
• Proven track record of building and enhancing user moderation systems, including automated tools and human-in-the-loop processes
• Experience working with cross-functional teams (engineering, legal, community, etc.) to deliver safety solutions at scale
• Strong knowledge of regulatory requirements (GDPR, CCPA, etc.) as they relate to trust and safety in online platforms
• Ability to navigate complex technical landscapes and manage integrations with third-party safety tools and AI systems
• Exceptional problem-solving and analytical skills, with a demonstrated ability to translate user safety needs into actionable product features
• Experience managing projects in agile and hybrid development environments, with a focus on delivering safety features that scale

Responsibilities

• Lead the development and execution of trust and safety initiatives across Feeld, focusing on user moderation, safety features, and platform integrity
• Collaborate with product, engineering, data, and community teams to implement scalable moderation solutions that address harmful behaviours, such as harassment, fake profiles, and inappropriate content
• Oversee the integration of third-party tools (e.g., AI moderation systems) and ensure seamless operation of automated safety processes in the platform
• Develop clear product roadmaps and prioritise features to address current and emerging safety issues, aligning with Feeld’s strategic goals
• Partner with legal and compliance teams to ensure that product features meet regulatory standards and protect member data privacy
• Manage risks and anticipate bottlenecks in the trust and safety development pipeline, ensuring the timely delivery of features that enhance platform security
• Define success metrics for trust and safety initiatives, tracking performance, and making data-driven decisions to continually improve safety outcomes
• Regularly communicate project updates, risks, and performance metrics to stakeholders, including product leadership and community management

Benefits

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• GBP £3k equipment and home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via Spill
• In-person meet ups
• A compensation system that is transparent, honest, and equitable
• Baseline Freedom Salary of £60,000 GBP per year