Technical Support Agent

Summary

Join Paystone, a leading North American payment and software company, as a Technical Support Agent where you'll provide timely and thorough support via phone and email, dive into troubleshooting hardware, software, and systems, and shape the future of our product and processes.

Requirements

• You have a genuine passion for helping others and solving problems
• You’re a natural communicator who can explain even the most complex concepts in simple terms
• You’re tech-savvy with a basic understanding of internet technology (think modems, routers, IP settings)
• You're adaptable and thrive in environments where change is the norm

Responsibilities

• Solve Complex Issues with Precision: Provide timely and thorough support via phone and email, diagnosing issues and guiding customers through solutions in a way that feels effortless to them
• Own the Process: Dive into troubleshooting hardware, software, and systems, collaborating with cross-functional teams to solve problems that go beyond the ordinary
• Shape Our Future: As the voice of the customer, your insights will play a critical role in how we evolve our product and processes. You’ll be the bridge between customer feedback and innovative change
• Push Boundaries: Identify areas for improvement in our current systems and processes, making recommendations that keep us ahead of the curve

Benefits

• Health Insurance
• Flexible Vacations
• We’re committed to career development
• Work from home
• Company Events