Remote Technical Support Engineer

Summary

Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Technical Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.

Requirements

• Experience: 4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience
• Expertise : in data-related domains: data catalogs, governance, quality, observability, etc
• Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP)
• Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills
• Good to have the understanding of at least one of the programming languages (PHP, Java, Python)

Responsibilities

• Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality
• Shape the future of data : Be a key player in revolutionizing how organizations unlock data's true potential
• Customer Superhero: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals
• Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond
• Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies
• Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience
• Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers
• Train and mentor: new team members as we scale our Customer Happiness function