Remote Technical Support Engineer I - Productivity

Summary

Join a fast-growing, dynamic startup organization where you can make a meaningful impact on the business. As a Tech Support Engineer I - Productivity, you will provide technical support and escalation assistance to partners through various communication channels.

Responsibilities

• Responds promptly and professionally to phone calls, web submissions, and emails from partners seeking technical support, and provides basic technical assistance
• Educates partners on supported technologies, research and diagnose issues, and proposes solutions that enable partners to resolve their own issues or become more self-sufficient
• Manages assigned cases by prioritizing based on severity of issues to adhere to service level objectives. Keeps partners informed of progress and ensures that issues are resolved in a timely and effective manner
• Collaborates with Pax8 sales organizations to support partners as needed and provide a well-rounded support experience
• Participates in regular meetings and training sessions to stay up to date on supported technologies and best practices for delivering exceptional technical support