Technical Support Specialist

Summary

Join MANTL as a Technical Support Specialist and become the primary point of contact for our customers, addressing inquiries and resolving complex technical issues. This role offers significant growth opportunities within the company, including potential moves into software engineering. You will work closely with team members to provide timely solutions and contribute to a positive customer experience. MANTL is a fast-growing FinTech SaaS company with a collaborative and supportive culture. We offer a competitive salary, comprehensive benefits, and a remote-work-only setup.

Requirements

• 2+ years of technical support experience
• Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
• Ability to write basic SQL e.g. insert, update
• Excellent verbal and written communication skills, both internal and client-facing
• Experience using browser console technologies such as Chrome dev tools
• A true problem solver that uses broad thinking to strategically develop solutions
• Ability to learn and understand complex software tools
• Familiarity with Zendesk

Responsibilities

• Be the primary point of contact for our customers
• Address customer inquiries
• Resolve complex technical issues
• Ensure a positive customer experience
• Work closely with other team members and departments to provide timely and accurate solutions

Preferred Qualifications

• You have a passion for learning and developing
• You are energized by solving complex problems
• You communicate effectively both internally and externally
• You have a strong sense of urgency
• You are customer obsessed!

Benefits

• Competitive salary ranging from $90,000 to $110,000 depending on overall experience and level
• Equity
• 100% covered medical, dental and vision insurance for employees
• Unlimited PTO
• Remote setup allowance of $400
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• Remote office work only