Remote Technical Trainer

Summary

Join our team as a Technical Trainer at Files.com, where you'll design and deliver large-scale training sessions focused on integrations, automations, and the technical capabilities of our platform. As a remote-first company, we offer world-class pay and benefits, including health insurance, retirement benefits, paid time off, and more.

Requirements

• Technical Background: You have a strong foundation in SaaS infrastructure, integrations, or technical systems. You’ve worked in roles such as Implementation Engineer, Sales Engineer, or Senior Tech Support Engineer
• Training Experience: You are passionate about teaching and can explain complex technical topics to diverse audiences. Experience in delivering large-scale technical training is highly valued
• Webinar and Content Creation: You’re comfortable hosting webinars, creating technical white papers, and developing supplemental materials like guides, FAQs, and documentation
• Proactive & Detail-Oriented: You excel at identifying areas where training will have the most impact and proactively create programs that address those needs
• Strong Communication Skills: You have excellent verbal and written communication skills and can break down complex topics into simple, understandable terms

Responsibilities

• Develop Training Programs: Identify key training topics related to integrations, automations, and Files.com’s platform. Build scalable training materials including webinars, white papers, best practices documentation, and videos
• Deliver Large-Scale Training: Lead webinars, virtual workshops, and large-scale training events for diverse customer groups
• Create Educational Materials: Build supplementary materials such as technical guides, FAQs, and training decks for use in webinars and for sales collateral. Identify customer pain points and tailor training to address technical challenges based on feedback from customer success, support, and sales teams
• Stay Up-to-Date on the Platform: Continuously update training content to reflect the latest product features, enhancements, and best practices
• Measure Success: Use feedback and engagement metrics to measure the effectiveness of training programs and identify areas for improvement
• Standardize Training Processes: Help build repeatable processes and templates to streamline the creation and delivery of training materials

Benefits

• Full 🏥 Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too)
• ���� 401(k) with generous matching
• ���� 11 Company Holidays per year
• ���� 20 PTO/Vacation days, plus we give employees off for Winter Break at the end of the year!
• Company Macbook Pro
• $1,000 sign-on bonus as a welcome to Files.com