SaaS Technical Trainer

Summary

Join FSI, a leading provider of CMMS software for healthcare, as a SaaS Technical Trainer. You will design, develop, and deliver engaging technical training programs for our SaaS platform to customers, partners, and internal teams. This role requires strong communication and presentation skills, experience with SaaS platforms, and proficiency in instructional design. You will collaborate with various teams, evaluate training effectiveness, and customize sessions for diverse audiences. The position is remote with required travel. The starting salary is $85,000.

Requirements

• 3+ years of experience in technical training, instructional design, or related role within a SaaS or software environment
• Excellent presentation and communication skills with the ability to explain complex concepts clearly
• Experience with SaaS platforms and cloud technologies
• Proficiency in instructional design principles and adult learning methodologies
• Strong organizational skills and attention to detail

Responsibilities

• Develop and deliver engaging technical training programs (live and self-paced) for our SaaS platform
• Create training materials including presentations, guides, exercises, videos, and knowledge base articles
• Deliver onboarding and advanced product training sessions to customers, partners, and employees
• Collaborate with Product, Engineering, and Customer Success teams to stay updated on new features and best practices
• Continuously evaluate the effectiveness of training programs through assessments, feedback, and usage metrics
• Customize training sessions based on the specific needs of different audiences and industries
• Maintain and update learning resources in line with product releases and updates
• Support the development of certification programs and learning paths for various user roles
• Assist in maintaining a Learning Management System (LMS) and managing course enrollments and analytics

Preferred Qualifications

• Experience with LMS platforms
• Familiarity with tools such as Zoom, Camtasia, Articulate, Captivate, or similar
• Background in technical support, implementation, or software engineering is a plus
• Knowledge of scripting or APIs is a bonus

Benefits

• Remote. Travel will be required
• The starting salary for this role is $85,000