Tour Operations Specialist

Summary

Join Ventura TRAVEL, a group of specialized travel brands, as a Tour Operations Specialist! You will manage tour reservations, guide operations, and partner relationships, primarily focusing on Namibia and Botswana. This role requires strong communication, problem-solving, and tech skills. The position offers remote work options and a collaborative international environment. Ventura TRAVEL values employee well-being and provides opportunities for professional growth and development. The company also offers various benefits, including social events, potential for profit sharing, and opportunities to work in other global offices.

Requirements

• Set high standards of quality and know how to follow through
• Be a great problem solver
• Have great communication skills with a passion for accuracy
• Have strong interpersonal skills and be fun to be around
• Be tech-savvy, comfortable with and curious about new technologies
• Show openness for feedback, eagerness to learn, improve and grow
• Bring a positive attitude, and remain calm under stress

Responsibilities

• Create reservations and operations of trips
• Checking invoices, prepayments, and expenses
• Be the main contact person for service providers and tour guides
• Negotiate with service providers: ensuring the highest quality standards and competitive provider prices for our growing portfolio of trips in different parts of the world, mainly Namibia and Botswana
• Make decisions in favor of cost-efficiency without compromising on quality
• Find quick and cost-efficient solutions to operational emergencies and support tour guides on the ground

Preferred Qualifications

• Proficiency in German or French
• Prior operational experience in Namibia or Botswana
• Prior operational experience in the tourism industry

Benefits

• Freedom to be creative in achieving results
• International & friendly working environment
• Quarterly Social Days and Team Events
• Work out of other offices in the Ventura network around the world
• Opportunity to constantly learn and grow
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite, if we achieve our goals
• Participation in the overall company's profits