Tour Operations Specialist

Summary

Join Ventura TRAVEL, a group of specialized travel brands, as a Tour Operations Specialist! You will manage tour reservations, work with service providers, negotiate prices, and ensure high-quality standards for trips in Namibia and Botswana. This role requires strong communication, problem-solving, and tech skills. The position offers remote work options and a friendly international environment. Ventura TRAVEL provides opportunities for professional growth, team events, and profit sharing. We value a positive attitude and the ability to remain calm under pressure.

Requirements

• Set high standards of quality and know how to follow through
• Be a great problem solver
• Have great communication skills with a passion for accuracy
• Have strong interpersonal skills and be fun to be around
• Be tech-savvy, comfortable with and curious about new technologies
• Show openness for feedback, eagerness to learn, improve and grow
• Bring a positive attitude, and remain calm under stress

Responsibilities

• Create reservations and operations of trips
• Check invoices, prepayments, and expenses
• Be the main contact person for service providers and tour guides
• Negotiate with service providers: ensuring the highest quality standards and competitive provider prices for our growing portfolio of trips in different parts of the world, mainly Namibia and Botswana
• Make decisions in favor of cost-efficiency without compromising on quality
• Find quick and cost-efficient solutions to operational emergencies and support tour guides on the ground

Preferred Qualifications

• Proficiency in German or French
• Prior operational experience in Namibia or Botswana
• Prior operational experience in the tourism industry

Benefits

• Freedom to be creative in achieving results
• International & friendly working environment
• Quarterly Social Days and Team Events
• Work out of other offices in the Ventura network around the world
• Opportunity to constantly learn and grow
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite, if we achieve our goals
• Participation in the overall company's profits