Sales Support Executive

Summary

Join Kuoni Tumlare, a leading destination management company, as a Sales Support professional. You will provide crucial documentation support to the sales team, ensuring smooth communication between sales, operations, and clients. Key responsibilities include translating itineraries, comparing supplier quotes, generating and checking quotes and offers, preparing Go-Ahead documentation, and providing administrative support. Success in this role requires strong organizational skills, attention to detail, proficiency in Microsoft Office 365 and AI tools, and native Mandarin with mid-level English fluency. The position offers the opportunity to work in an international environment with a diverse and inclusive culture, along with learning and training opportunities and flexible/remote work options.

Requirements

• Service-oriented with very positive working attitude
• Ability to prioritize work effectively, work independently with minimum supervision
• Attentive to details and sensitive to figures
• Organization skills and ability to multitask in a fast paced work environment
• Highly motivated and a good teamwork player
• Be familiar with office 365 applications , e.g. excel, word, power point and able to use AI tool, such as ChatGpt to work efficiently
• Language Skills: Native Mandarin, at least mid-level of English skills in reading, writing, listening and speaking
• A good team player
• Communicative
• Willing to learn
• Self-motivated
• With excellent attention to detail
• With good communication skills
• With critical thinking
• Able to work independently with minimum supervision
• Able to work in a team and a collaborative environment

Responsibilities

• Translate itinerary to English version and send it to suppliers all over the world. Communicate and clarify all request with suppliers
• Quotation and suppliers comparison, need to analyze the offer from different suppliers to select best solution
• Quote responsibilities: check, amend, re-check on quotes or generate quotes as requested; which include printing out quote sheets and attach where appropriate
• Offers responsibility: producing offers and sending to the clients, and manage itinerary changes on behalf of Sales (where needed)
• Go-Ahead responsibilities: prepare Go-Ahead documentation for the Operations team, attach the offer letter, final itinerary, original quotes and other documents on behalf of Sales (where needed)
• Provide admin and documentation support to Sales team, in relation to market situation, destination/ competitor analysis, agent profiling, existing account management, reports, etc. Build up the data base in a chart which can be share to internal team members
• Other support duties as and when assigned by manager

Benefits

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities
• Flexible & Remote Working