Remote Vehicle Operations Specialist

Summary

Join us as a Vehicle Operations Specialist to help deliver our mission to make it seamless for individuals and businesses to transition to zero-carbon driving. You'll minimize vehicle downtime, handle customer escalations, and work with our Customer Operations teams to ensure consistent information is relayed to customers.

Requirements

• An understanding of the current challenges in the fleet industry
• Experience working in either a dealer/fleet company or service/bodyshop
• Comfortable liaising with drivers to de-escalate situations and have a ‘phone-first’ approach
• Confidence in challenging dealers/manufacturers in reference to parts delays, repairs etc
• Knowledge of vehicle repair processes and associated supply chains is preferable
• Previous working knowledge of fleet management systems including Key2 and 1-Link is an advantage
• Experience working independently and as part of a close-knit team
• A curious and keen-eye for detail to spot areas of improvement - we love hearing ideas!
• To be a natural finisher and an effective operator - you leave no loose ends in your path
• To want to be part of a rapidly growing company and be comfortable adopting changes quickly and adapt as the team and fleet grow

Responsibilities

• Minimise vehicle downtime as we rapidly expand our fleet by liaising with dealers when vehicles are in for repair, escalating with manufacturers/dealers/partners where necessary
• Own' customer escalations from start to finish and flag common root causes to mitigate them from happening in the future
• Actively seek compensation on behalf of our customers where necessary
• Work with our Customer Operations teams to ensure they consistently have the most up to date information to relay to our customers and keep them well informed at all times
• Assist all areas of the Vehicle Operations Team when required; this may involve vehicle insurance, hire vehicle management, arranging vehicle recalls etc
• Weekly reporting on volumes and trends