Remote Vice President, Revenue Operations

Description

Sprout Social is looking to hire aVice President, Revenue Operations for the Sales, Success, and Partner teams.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, but you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda, and Edelman. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What you’ll do

• Lead Global Revenue Operations by collaborating with Sales, Success, and Partner Leadership and Go-to-Market (“GTM”) teams, including driving key initiatives
• Serve as a trusted business partner and advisor to Sales, Success, and Partner Leadership by implementing strategies to optimize revenue performance, customer success and improve overall operational effectiveness
• Lead and inspire a high-performing team of experienced sales/success strategy, compensation, deal desk, and go-to-market professionals
• Drive cross-functional alignment amongst the Global Sales, Marketing, Finance, Product, Partner, and Customer Success teams to ensure seamless execution of go-to-market initiatives
• Prioritize the customer experience and ensure that operations are designed with the customer’s needs in mind.
• Drive annual revenue, capacity, and go-to-market planning and forecasting efforts, collaborating closely with the Chief Revenue Officer (“CRO”)
• Develop and implement strategies to streamline workflows, enhance productivity, and improve the effectiveness of our Sales and Customer Success processes, focusing on the customer.
• Utilize data-driven insights to identify trends and make strategic recommendations to drive revenue growth, market expansion, and operational excellence
• Model inclusive leadership by seeking out diverse perspectives, leading through a lens of equity, and fostering community

What you’ll bring

You are a results-oriented leader who has extensive experience building strong relationships with business partners. You have a track record of making the complex…simple. You are a strategic thinker and able to anticipate challenges while planning and implementing tactical initiatives to support growth. You have proven experience developing a high-performing team while fostering a culture of accountability, transparency, and fun. You have a growth mindset and are constantly learning and seeking ways to improve both your own and your team’s performance. You have strong analytical skills and a track record of building trusted and data-driven relationships across Finance, Marketing, and Product teams.

The minimum qualifications for this role include:

• 8+ years of experience in operations, strategy or a related field
• 4+ years of experience leading operations and strategy teams, including experience managing Managers, Senior Managers and Directors
• Strong interpersonal and communication skills, which could be demonstrated by examples of influencing the GTM team and senior leadership by sharing data insights
• Knowledge and hands-on experience with the Sales and Marketing tech stack, including Salesforce, Gong, Google Apps, Excel, and Tableau

Preferred qualifications for this role include:

• A previous operational leadership role in a global SaaS Sales environment
• Experience developing and implementing scalable Sales Operations processes
• Experience leading and developing diverse, high-performing teams

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your leader to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to sales operations
• Get to know your team (Directors, Managers, and ICs) and work to understand each individual’s current challenges and areas of opportunity
• Educate yourself on the current team structure, goals, and overall strengths/weaknesses

Within 3 months, you’ll start hitting your stride by:

• Meet with leaders throughout the global Sales, Customer Success, Finance, Marketing, Product, and Operations organization that share responsibility for obtaining similar targets and identify areas of opportunity
• Develop a strategic plan to deliver on the expectations of this role and the deliverables of this function
• Conduct a talent assessment of your team to understand coaching and development opportunities as well as hiring needs across your organization
• Begin coaching and mentoring Directors and Managers to help them improve, both professionally and personally

Within 6 months, you’ll be making a clear impact through:

• Implement your strategic plan with the support of senior leadership
• Establish a cadence with key stakeholders and ensure all reporting, analytics, and insights are in place to effectively measure GTM effectiveness
• Support ongoing initiatives, planning efforts, and ensure your organization is delivering against its expectations

Within 12 months, you’ll make this role your own by:

• Obtain (solicited and unsolicited) and act upon peer and leadership feedback
• Establish and begin executing against a long-term plan for your team
• Promote members on your team and begin creating a bench of new talent
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

This role’s minimum On Target Earnings (“OTE”) is $301,600 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary.

These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee’s total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We’ll do all we can to ensure you’re set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social’s Affirmative Action Statement (3) Pay Transparency Statement.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

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