Workplace Technology Engineer

Summary

Join Primer, a leading unified payment infrastructure company, and contribute to shaping the future of payments and commerce. This remote position focuses on designing and implementing workplace technology solutions to enhance employee productivity and collaboration. You will support a range of SaaS services, improve device management, and lead initiatives to boost employee efficiency. The role requires proven experience in supporting cloud-based platforms and a broad knowledge of IT systems. Primer offers a fully remote work environment, competitive benefits including uncapped holiday, a generous learning budget, and medical insurance. We encourage applications even if you don't meet every requirement; Primer is committed to diversity and inclusion.

Requirements

• Proven experience in supporting cloud-based and SaaS platforms
• Familiarity with major public cloud platforms (AWS, GCP, Azure)
• Broad knowledge of IT systems, including email, file storage, networking, identity management, and device management
• Proficiency in diagnosing and troubleshooting web-based applications
• Understanding of data security principles and identity management best practices
• Excellent documentation abilities, paired with a desire to share knowledge and mentor others

Responsibilities

• Design and implement workplace technology solutions tailored to the needs of our employees, focused on enhancing productivity and collaboration
• Supporting a broad range of SaaS services, improve device management, support access management, assist in procurement processes (reviews/configuration)
• Lead and contribute to initiatives that improve employee productivity, working closely with cross-functional teams and internal stakeholders
• Maintain reliable and resilient technology services, supporting the development and upkeep of business continuity plans to ensure smooth operations during any disruptions
• Refine operational metrics and improve systems to monitor and enhance service health and performance
• Develop specialized technical expertise in workplace technology areas like collaboration and productivity tools, security, endpoint management, and end-user computing
• Offer expert support, guidance and troubleshooting for technical issues across our supported platforms

Benefits

• We are fully remote
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access
• Workations & company retreat
• The best equipment for your role
• ��500 towards your home office setup
• Generous learning budget
• Medical insurance
• A broad set of additional perks and benefits ( depending on location)