Renewal Account Manager

Summary

Join Ivanti as a Renewal Account Manager and manage a portfolio of maintenance, subscription, and SaaS renewals for your assigned territory. You will work with sales teams, resellers, and customers to maximize renewal value, ensure timely renewals, and mitigate cancellations. This role requires strong communication, organizational, and time management skills, along with the ability to handle various tasks and collaborate effectively with cross-functional teams. You will track progress in Salesforce.com, handle customer objections, and negotiate contracts. The ideal candidate will have at least two years of renewals sales experience in a software company and a four-year degree in Business or equivalent experience.

Requirements

• Minimum two years renewals sales experience with a software company
• Proven time management skills in a dynamic sales environment
• Demonstrated ability to effectively communicate (verbal and written) with customers at all levels of organization
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a broader team cross-functionally
• 4 year degree in Business or equivalent experience

Responsibilities

• Manage quarterly and annual renewal portfolio for a diverse set of accounts for all spend ranges for assigned territory
• Maximize renewal value, ensure on-time renewals and mitigate cancellations
• Build and send quotes to resellers/customers at least 90 days in advance
• Track all quotes, phone calls and emails in Salesforce.com
• Handle common customer objections and negotiate renewal contracts independently using valued based objection handling skills as required
• Collaborate with cross-functional teams such as order management, finance, legal and AR
• Provide accurate weekly/monthly/quarterly forecast of renewals pipeline
• Maintain a high on-time renewal rate and minimize backlog of late renewals
• Uncover leads, cross-sell and upsell sales opportunities using basic value-based selling techniques
• Develop strong customer and partner relationships and ensure customer expectations are met
• Ability to articulate and uphold all policies and best practices with customers and partners