Account Manager

Summary

Join Quantum Metric's growing Customer Success team as an Account Manager, providing a seamless customer experience from onboarding to renewal and expansion. You will collaborate with Sales, Marketing, and Product teams to support your customer base, manage renewals and expansion goals, and create customer account plans. This role requires strong project management, communication, and presentation skills, along with 5+ years of experience managing enterprise customer relationships. As a remote-first company, Quantum Metric offers a flexible work environment and numerous benefits, including unlimited PTO, comprehensive health insurance, 401k matching, and various perks. The company values diversity and inclusion, fostering a supportive and collaborative culture. This position offers a competitive base salary and variable compensation.

Requirements

• Bachelor's degree in a related field of study
• Strong project management skills, organizational skills and high attention to detail
• Strong verbal, written and presentation skills
• 5+ years of experience in managing enterprise customer relationships
• As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting and exceeding individual retention and expansion goals

Responsibilities

• Strategic lead for customer engagement
• Collaborate with Sales to identify and execute on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization
• Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals
• Regularly update internal systems to document customer health and status and create visibility across the organization
• Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
• Educate customers on new use cases, features and integrations that create added value

Benefits

• Group benefits
• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Healthy Rewards – Discount Programs
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)