Renewal Manager

Summary

Join ButterflyMX as our new Renewal Manager and play a pivotal role in managing our customer renewal engine. You will be responsible for ensuring timely and accurate contract renewals, optimizing revenue, and collaborating with various teams. This role involves developing strategies for successful renewals, negotiating terms, and identifying upsell/cross-sell opportunities. You will also enhance processes, handle escalations, and contribute to financial forecasting. The ideal candidate possesses 5+ years of experience in renewals, client success, or account management within SaaS companies, along with strong communication and negotiation skills. This is a brand-new role reporting to the VP, Finance.

Requirements

• Bachelor’s degree preferred
• 5+ years of experience in renewals, client success or account management role, ideally in SaaS companies
• Ability to operate with a sense of urgency
• Strong communication, interpersonal, collaboration and negotiation skills
• Fiercely competitive with a winning mindset
• Highly empathetic toward and understanding of the customer experience
• Self-motivated, proactive, energetic team player
• Entrepreneurial, business owner mindset
• Exceptional Salesforce acumen
• Ability to work independently and as part of a team
• Detail-oriented and organized

Responsibilities

• Drive, own and optimize our renewals engine for thousands of customers
• Develop strategies to attain successful customer renewal and growth metrics, including in collaboration with executive team members
• Partner closely with Customer Success, Finance, and Sales to maximize retention and mitigate renewal risk
• Negotiate renewal terms to align customer and company goals
• Drive renewal advanced analytics to support financial forecasting
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests
• Identify process gaps to improve efficiency

Preferred Qualifications

Prior experience reviewing contracts is strongly preferred

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays, 25 PTO days
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance