Sales Operations Manager - Renewals

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as a Sales Operations Manager for Renewals. You will play a critical role in scaling systems, processes, and policies for our Global Sales and Renewals organizations. Partner with senior leaders to design, build, and run critical business capabilities. This leadership role will significantly impact the future of our sales organization as we grow past $1BN in revenue. The ideal candidate has experience driving transformative initiatives, combining people, process, and technology to solve business problems related to the pre-sales customer journey. This is a remote position open to candidates residing in the US except for specified areas. You will optimize Renewals motion, lead cross-functional programs, and develop operational metrics to improve Renewals outcomes.

Requirements

• 6+ years of experience in Sales Operations/Revenue Operations and Renewals Strategy roles, preferably within a fast-paced, SaaS or recurring revenue environment
• Proven ability to drive improvements in Renewals workflows through cross-functional project management
• Expertise in Salesforce.com and related sales tech tools; experience supporting Renewals or Customer Success teams is a plus
• Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution
• Analytical mindset and ability to use data to influence Renewals strategy and decision-making
• Excellent communication skills and experience translating policy/process into field-facing resources and guidance
• Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional

Responsibilities

• Partner closely with Senior Sales, Renewals, and Customer Success Management to optimize our Renewals motion, ensuring scalable, efficient processes that drive retention and expansion
• Lead cross-functional programs focused on improving Renewals outcomes, including process redesign, tooling enhancements, and analytics-driven improvements
• Intake, assess, and prioritize Renewals-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to retention and recurring revenue goals
• Develop and maintain operational metrics that uncover inefficiencies or risks within the Renewals workflow; provide actionable insights and partner with cross-functional teams to implement solutions
• Collaborate with Salesforce Systems and RevOps teams to enhance Renewals automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications
• Govern Renewals-related Sales Policies, ensuring clarity, compliance, and consistent application globally; manage documentation and run routine audits to ensure adherence
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale our global Renewals engine

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more