Renewal Representative

Summary

Join Postman's renewal team as a Renewal Specialist and make a significant impact on a customer-focused company. You will execute all phases of the subscription renewal lifecycle, achieving revenue and retention targets. This role requires analyzing customer data, partnering with sales and customer success teams, and maintaining accurate CRM information. You will need at least 5 years of experience in renewals within a fast-growing SaaS company and superior communication skills in French and English. Postman offers a comprehensive benefits package including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend, along with a hybrid work model.

Requirements

• Minimum 5 years experience in renewals with a rapid-growth SaaS company, value-added resellers, and software distributors
• Superior communication skills (verbal and written) in both French & English, both internal and external to the organization
• Proven ability to sell and a detailed understanding of the renewal lifecycle
• High confidence in managing customer quotes, contracts, and terms
• Ability to identify and implement best practice processes and procedures around renewals
• Ability to use data to understand customer adoption and risk
• Experience with SaaS subscription revenue model and sales processes at a product led growth company
• Ability to multitask, prioritize, and manage time effectively
• Extensive experience working with both direct procurement & partner reseller teams to support buying process

Responsibilities

• Execute all phases of subscription renewal lifecycle, including notifying customers of renewal, generating quotes, and closing renewal opportunities
• Achieve revenue and retention targets on a quarterly and annual basis
• Manage renewals pipeline with forecast accuracy
• Analyze customer renewal data to determine retention and uplift strategy
• Partner with Sales and Customer Success in potential upsell/upgrade opportunities
• Monitor at-risk renewals/lost renewals and develop a plan of action with Sale and Customer Success to win back customers
• Maintain accurate and timely information in Postman’s CRM
• Develop & maintain an expert level of Postman products and plans

Benefits

• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Monthly lunch stipend
• Wellness programs
• Creche allowance
• Frequent and fascinating team-building events
• Donation-matching program
• Hybrid work model