Order Fulfillment Specialist

Summary

Join Gurobi Optimization as an Order Fulfillment Specialist and play a vital role in ensuring the smooth management of our licensing processes. You will generate license reports, create software license keys, and provide technical support to customers. Collaboration with the Sales Team is key to meeting client needs and maintaining strong relationships. Compliance with industry regulations is crucial, and you will represent Gurobi's global image. This role requires a remote work setting, accommodating various global time zones, and involves working with international teams. Your dedication will contribute to providing world-class optimization solutions.

Requirements

• 2-4 years of experience in system administration, preferably gained through technical support roles
• Proficiency in both written and spoken English
• Willingness and ability to undergo training in our specific licensing processes
• Strong analytical thinking skills to identify problems and devise practical solutions
• Agile and self-driven, capable of working both independently and collaboratively
• Comfortable working with international teams across different functions
• Content with working from a home office in a remote work environment
• Flexible and willing to travel as required based on the specified travel level
• Capable of participating in meetings across various global time zones as needed
• Motivated and ambitious in achieving assigned Objective Key Results (OKRs)
• Committed to upholding our company's policies and procedures
• Prepared to renew the passport and obtain any necessary international travel documents as applicable
• Experience working with ZenDesk or a similar CRM/ERP system
• Proficiency in using macOS and Microsoft 365 platforms
• Comfortable and willing to learn and utilize Salesforce

Responsibilities

• Generate license reports and actively monitor transfers and violations to ensure compliance
• Utilize CRM tools to generate software license keys efficiently
• Work in a remote setting, accommodating varying global time zones
• Address technical support inquiries through online ticketing systems and phone channels
• Undergo training to gain proficiency in the technical aspects of licensing software
• Collaborate with highly skilled teams on critical company projects

Preferred Qualifications

• Any relevant certifications obtained would be considered a plus, though not mandatory
• Knowledge of additional languages would be an advantage
• Familiarity with cloud computing platforms would be a bonus

Benefits

Work in a remote setting