Renewal Specialist

Summary

Join Level Access as a Renewal Specialist and lead the end-to-end renewal process for private commercial enterprise clients, ensuring timely contract closures and maximizing customer satisfaction and retention. You will be responsible for achieving on-time renewals, identifying opportunities for customer expansion, and collaborating with a highly collaborative sales pod. This role requires strong negotiation and analytical skills, experience with SaaS renewal processes, and proficiency in sales tools like Salesforce, Clari, and ZoomInfo. The position offers a competitive benefits package, including bonus opportunities and unlimited vacation, and is a remote role with the option to work from the Arlington, VA office. Success in this role will be measured by on-time renewals and contributions to customer growth. The role reports to a leader in Account Management and Retention with a dotted line to the Sales Manager in Commercial Enterprise.

Requirements

• 3+ years of experience in renewal or retention roles within the software/SaaS industry
• Hands-on experience with tools such as Salesforce, Clari, and ZoomInfo to manage opportunities and inform strategies
• Demonstrated ability to meet or exceed renewal and revenue retention plans
• Strong skills in handling negotiations and addressing customer objections to drive value-based outcomes
• Ability to assess customer needs, identify potential roadblocks, and craft solutions that support on-time renewals and expansions
• Proven success working in a collaborative environment, partnering with cross-functional teams to achieve shared goals
• Capability to adjust in response to shifting priorities and organizational changes

Responsibilities

• Lead and conduct the renewal process for public sector customers, ensuring timely contract closure and improving revenue retention
• Proactively find opportunities for customer growth and collaborate with the account team to drive incremental expansion during renewal cycles
• Partner with internal stakeholders such as Account Executives, Customer Success Managers, and Legal to develop and complete comprehensive renewal strategies tailored to each account
• Accurately manage a rolling 120-day renewal forecast and ensure any risks are proactively addressed and resolved
• Leverage sales opportunity management tools like Salesforce and Clari to manage data quality, track progress, and meet internal KPIs
• Use enrichment and prospecting tools such as ZoomInfo to gather insights that inform renewal and expansion strategies
• Build strong customer relationships by engaging in strategic conversations, addressing objections, and demonstrating the value of solutions tailored to their needs
• Work within a team-oriented sales pod, contributing to overall success by fostering alignment and accountability across all roles
• Consistently meet or exceed renewal goals and demonstrate a proven ability to deliver against individual and team metrics

Preferred Qualifications

Preferably experience working with customers in private commercial and enterprise as well as engaging marketing or DevOps teams

Benefits

• Competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO
• Remote role
• Option to use our office in Arlington, VA