
Renewals Specialist

Samsara
Summary
Join Samsara's Customer Success team as a Renewal Customer Success Manager and own the renewal customer experience for our AE1 customer base (<$30K ARR). You will build out processes, A/B test, de-escalate customers, proactively reach out and negotiate with at-risk customers, and report progress to senior leadership. This role requires strong business acumen, a passion for scaling organizations, and an eagerness to deliver data-driven improvements. You will work closely with top-tier executives and will see up close how sales organizations succeed. This remote position based in Mexico is ideal for individuals looking to develop both hands-on operational experience and customer-facing presence to advance their careers. You will champion Samsara’s cultural values as we scale globally and across new offices. Samsara offers a competitive total compensation package, including health benefits and flexible working.
Requirements
- 2+ years of experience in sales, account management, sales operations, or other customer-facing positions
- High level of interest in the IoT space
- Excitement around growing a sales career
- Motivated to be in a goal-oriented, quota-carrying role
- Comfortable in a dynamic, customer-facing environment
- Strong organizational skills and business judgment with the ability to handle projects end-to-end
- Bachelor’s degree from a 4-year institution
Responsibilities
- Work cross-functionally to accommodate client needs for renewal
- Own the auto-renewal component of Samsara’s customer journey
- Organize, prioritize, and improve auto-renewal processes to maximize revenue and a positive customer experience
- Communicate patterns and guide process improvement projects with Renewals Leadership
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Benefits
- Full time employees receive a competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Samsara for Good charity fund
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