Renewals Specialist

Summary

Join HubSpot as a Renewals Specialist - Contract Manager and manage customer contracts for India and SEA. You will be responsible for communicating with customers and internal colleagues to ensure accurate resolution of inquiries and execution of renewals. This role involves managing a high volume of account-related tasks to maximize customer investment in HubSpot. You will negotiate renewals and contract changes, utilize business development skills for product expansion, collaborate with customers and internal stakeholders to grow accounts, and contribute to the growth of the Contract Management Organization.

Requirements

• Possess at least 2+ years of sales or negotiation experience
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Show clear communication skills with the ability to effectively lead a conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks

Benefits

• Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding
• If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process