Renewal Specialist

Summary

Join Level Access as a Renewal Specialist and lead the end-to-end renewal process for private commercial enterprise clients, ensuring timely contract closures and maximizing customer satisfaction and retention. You will be responsible for achieving on-time renewals, identifying opportunities for customer expansion, and collaborating with a sales pod to deliver exceptional results. This role requires strong negotiation and analytical skills, experience with SaaS renewal processes, and proficiency in sales tools like Salesforce, Clari, and ZoomInfo. The position offers a competitive benefits package, including bonus opportunities and unlimited vacation, and is a remote role with the option to work from the Arlington, VA office. Success in this role will be measured by meeting or exceeding renewal goals and contributing to the overall success of the sales pod.

Requirements

• 3+ years of experience in renewal or retention roles within the software/SaaS industry
• Hands-on experience with tools such as Salesforce, Clari, and ZoomInfo to manage opportunities and inform strategies
• Demonstrated ability to meet or exceed renewal and revenue retention plans
• Strong skills in handling negotiations and addressing customer objections to drive value-based outcomes
• Ability to assess customer needs, identify potential roadblocks, and craft solutions that support on-time renewals and expansions
• Proven success working in a collaborative environment, partnering with cross-functional teams to achieve shared goals
• Capability to adjust in response to shifting priorities and organizational changes

Responsibilities

• Lead and conduct the renewal process for public sector customers, ensuring timely contract closure and improving revenue retention
• Proactively find opportunities for customer growth and collaborate with the account team to drive incremental expansion during renewal cycles
• Partner with internal stakeholders such as Account Executives, Customer Success Managers, and Legal to develop and complete comprehensive renewal strategies tailored to each account
• Accurately manage a rolling 120-day renewal forecast and ensure any risks are proactively addressed and resolved
• Leverage sales opportunity management tools like Salesforce and Clari to manage data quality, track progress, and meet internal KPIs
• Use enrichment and prospecting tools such as ZoomInfo to gather insights that inform renewal and expansion strategies
• Build strong customer relationships by engaging in strategic conversations, addressing objections, and demonstrating the value of solutions tailored to their needs
• Work within a team-oriented sales pod, contributing to overall success by fostering alignment and accountability across all roles
• Consistently meet or exceed renewal goals and demonstrate a proven ability to deliver against individual and team metrics

Preferred Qualifications

Preferably experience working with customers in private commercial and enterprise as well as engaging marketing or DevOps teams

Benefits

• Bonus opportunities
• Unlimited vacation/FTO
• Remote role, with the option to use our office in Arlington, VA