Renewals Analyst

Summary

Join Veracode, a multi-award-winning leader in Application Risk Management, as a Renewals Specialist! You will manage customer renewals end-to-end, mitigating roadblocks to ensure on-time contract execution. Partner with Customer Success and Sales teams for seamless support, particularly during expansions. Build and maintain relationships with key client stakeholders, ensuring alignment on requirements. Review and understand contract terms, collaborating with finance and legal for compliance. Identify opportunities to expand Veracode's platform usage within accounts and proactively share customer feedback. Support the development and automation of renewal processes. This role requires strong customer-facing communication and collaboration across corporate functions.

Requirements

• 3+ years of experience in a related field or industry such as high tech, software, or a SaaS provider
• Effective customer-facing communication skills
• Proven success and genuine enthusiasm working directly with customers
• Proven ability to engage across corporate functions (Customer Success, Product Management and Sales)

Responsibilities

• Manage a portfolio of customer renewal end-to-end, identifying and mitigating roadblocks at an early stage, in order to ensure a successful, on-time, execution of the contract
• Partner with colleagues in Customer Success and Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity
• Identify and manage client stakeholders and build and maintain relationships with key individuals to make sure we’re consistently aligned on requirements and have established Veracode champions within the account
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and spearhead contract workflow within Veracode
• Identify opportunities to broaden Customer's use of the Veracode platform, document such leads and engage Sales to collaborate on expanding Veracode’s presence within the account
• Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams
• Support the growth and further development and automation of renewal processes for the business

Benefits

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Wellness benefits to help you focus on what’s most important
• ���Take What You Need” time off policy
• Extensive development and training offerings to help you grow your career at Veracode
• Generous 401k match to help save for your future
• Amazing community of professionals who take pride in what we do every day