Renewals Coordinator

Summary

Join our team as a Renewals Coordinator and help bring cutting-edge music and visual experiences to life! This part-time, fully remote position, ideal for US timezone candidates, involves managing the monthly renewal process for venues, maintaining client relationships, and ensuring accurate scheduling. You will be the main point of contact for venues, coordinating contract renewals, addressing scheduling changes, and resolving issues. Strong organizational and communication skills are essential, as you will update our Airtable database, collaborate with the team to meet inventory targets, and provide regular progress updates. This role requires a proactive, personable individual who thrives in a fast-paced environment and enjoys building client relationships. We offer a supportive work culture with a team spanning 9 countries.

Requirements

• 3-5 years of sales experience
• Knowledge of Google software suite, especially Google Sheets
• Strong negotiation skills
• Strong people skills: good listener, personable, and compassionate
• Strong communication skills, both written and verbal
• Ability to work as part of a team
• Strong work ethic with an ability to be productive in a remote work environment
• Need candidate to be people smart, personable, proactive and preferably extroverted

Responsibilities

• Renew selected venues monthly as directed by Venue Engagement team
• Maintain detailed records of all operating and past venues
• Call and email clients to maintain a positive working relationship
• Report any venue concerns to the VE team quickly
• Address any scheduling changes with clients (additional added dates or cancellations)
• Issue booking confirmations for any new dates added or deleted
• Keep Airtable, our online shared database, updated and optimized weekly
• Monitor monthly inventory targets and work with the Renewals Manager and Renewals Scrum Team to book dates accordingly
• Report progress weekly and raise any concerns with available dates or venues that have been unresponsive
• Attend weekly Renewals Scrum meetings and learn the process by which we project demand for tickets in each venue

Preferred Qualifications

Knowledge of Airtable or similar relational databases

Benefits

• 100% remote
• 100% flexitime
• Supportive work culture, with team in 9 countries