Renewals Coordinator

Summary

Join our team as a Renewals Coordinator and play a key role in managing the monthly renewal process for our venues. This fully remote, part-time contract position, ideal for US timezone candidates, involves maintaining positive client relationships, ensuring accurate scheduling, and acting as the main point of contact for venues. You will manage contract renewals, address scheduling changes, resolve issues, and keep our Airtable database updated. Collaboration with the Venue Engagement team to meet inventory targets and providing regular progress updates are also crucial. The role requires strong organizational and communication skills and thrives in a fast-paced environment. We are a growing company bringing cutting-edge music and visual experiences to life.

Requirements

• 3-5 years of sales experience
• Knowledge of Google software suite, especially Google Sheets
• Strong negotiation skills
• Strong people skills: good listener, personable, and compassionate
• Strong communication skills, both written and verbal
• Ability to work as part of a team
• Strong work ethic with an ability to be productive in a remote work environment
• Need candidate to be people smart, personable, proactive and preferably extroverted

Responsibilities

• Renew selected venues monthly as directed by Venue Engagement team
• Maintain detailed records of all operating and past venues
• Call and email clients to maintain a positive working relationship
• Report any venue concerns to the VE team quickly
• Address any scheduling changes with clients (additional added dates or cancellations)
• Issue booking confirmations for any new dates added or deleted
• Keep Airtable, our online shared database, updated and optimized weekly
• Monitor monthly inventory targets and work with the Renewals Manager and Renewals Scrum Team to book dates accordingly
• Report progress weekly and raise any concerns with available dates or venues that have been unresponsive
• Attend weekly Renewals Scrum meetings and learn the process by which we project demand for tickets in each venue

Preferred Qualifications

Knowledge of Airtable or similar relational databases

Benefits

• 100% remote
• 100% flexitime
• Supportive work culture, with team in 12 countries