Renewals Manager

Summary

Join Productboard as a Renewals Manager and play a vital role in maximizing customer value and contract renewals. You will manage and close renewal transactions, collaborating with Customer Success and Finance teams. This role requires strong knowledge of process selling and the ability to manage a high volume of opportunities. You will identify upsell opportunities and work with Account Executives to maximize growth. Success in this role demands excellent communication, analytical skills, and a collaborative spirit. You will also contribute valuable feedback to improve customer understanding and processes.

Requirements

• 2-3 years of experience in SaaS renewals or sales, including forecasting and meeting quota targets
• Must be familiar with SaaS renewal processes and have a proven track record of renewing customers and identifying expansion opportunities
• Passionate about customer experience in fast-growth tech
• A value-driven approach in crafting narratives about how Productboard benefits businesses
• Skilled in discovery, negotiation, and closing
• Ability to influence stakeholders across roles and levels for collaboration
• Operational focus, adept at creating efficient processes and systems
• Track record managing a high-volume account portfolio
• Strong analytical skills for addressing customer situations
• Effective communication, follow-up, relationship-building, and teamwork
• Demonstrated critical thinking, pragmatic decision-making, and self-sufficiency
• Excellent organisation and time management skills

Responsibilities

• Own and optimize renewal book for maximum retention and growth
• Engage decision-makers, lead negotiations, and address objections for successful renewals
• Create scalable email sequences to identify risks and uncover opportunities
• Utilize data to articulate Productboard's impact on customer business
• Develop plays to mitigate churn for identified at-risk customers
• Partner cross-functionally with Account Executives and Customer Success for effective collaboration
• Identify upsell/cross-sell opportunities, working with Account Executive partner
• Implement efficient processes and scalable systems for renewing hundreds of accounts
• Maintain an accurate 120-day renewal forecast and update renewal records
• Collaborate with Finance, Support, and Legal on renewal logistics for successful renewals
• Demonstrate accountability, teamwork, and entrepreneurial spirit for success
• Listen to customer needs and communicate technically when necessary
• Manage the complete renewal lifecycle, including administrative tasks, negotiation, and upsell identification

Preferred Qualifications

• Proficient in Salesforce and familiarity with Outreach for email campaigns
• Comfortable with various communication methods (email, phone calls, virtual meetings, webinars)

Benefits

• Competitive compensation, stock options, company 401k
• A budget for your professional development and ongoing learning
• Flexible PTO and 9 paid sick days
• Life insurance and disability coverage
• Carrot Fertility Benefits
• 1 Volunteer Day per year for you to help causes close to your heart
• 8 weeks of Paternity leave and 12 weeks of Maternity leave
• Mental Wellness Program to support your well-being and self-care
• Company contribution to gym and wellness memberships
• Commuter benefits ($100 per month)
• Company contribution and access to best-in-class health benefits and your own Soulmio membership
• Hone – Live, interactive learning programs for managers, leaders, and teams