Renewals Manager

Summary

Join Vercel's Renewal team as a Renewals Manager, overseeing the renewal process for our existing customer base. You will ensure high retention rates and identify expansion opportunities. This role blends technical understanding, customer relationship management, and strategic thinking. You'll collaborate with sales, customer success, and support teams to provide a seamless customer experience. The position requires managing contract negotiations and maintaining accurate customer data in Salesforce. Reporting to the Renewal team manager, you will play a key role in customer retention and growth.

Requirements

• 5+ years of experience in SaaS renewals with proven track record of exceeding renewal targets
• Have a strong understanding of frontend development & cloud infrastructure
• Strong communication & interpersonal skills
• Demonstrated self-starter, curious, and solution focused
• Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts
• Experience with CRM systems (e.g., Salesforce) and tools used in developer-focused companies

Responsibilities

• Oversee the entire renewal process for assigned accounts to maintain and expand customer adoption
• Work closely with sales, customer success, and support teams to ensure a seamless customer experience and identify upsell opportunities
• Analyze customer data and develop renewal strategy tailored to the needs of our customers
• Negotiate contract terms and pricing with technical decision-makers and procurement teams
• Maintain accurate customer data and forecasts in Salesforce and flag any at-risk accounts on a weekly basis

Preferred Qualifications

Have experience in the Developer Tools space

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed