Renewals Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Renewal Manager and play a key role in customer retention and expansion. Working closely with Sales and Customer Success teams, you will handle the quote-to-close process for renewals, achieve revenue goals, and assess customer health. You will manage multiple commercial customer renewals concurrently, identify at-risk clients, and collaborate with various teams. The ideal candidate possesses 2-5 years of cybersecurity and renewals experience, strong collaboration skills, and a proven track record of success. This position requires familiarity with SaaS offerings, pricing models, and specific systems like Salesforce and CPQ. Location must be in Pacific or Mountain Time Zones.

Requirements

• 2-5 years of related cybersecurity and renewals experience
• Ability to work independently and as part of a team
• High collaborative with ability to succeed in an entrepreneurial environment
• Proven track record of success and over-achievement of renewal quota in previous positions
• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement

Responsibilities

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
• Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts
• Partner with Customer Success to assess customer health and drive the appropriate renewal strategy
• Maintain and report an accurate forecast of renewals within assigned book
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
• Escalate whenever appropriate to help resolve customer concerns
• Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
• Collaborate cross functionally with Legal and Deals Desk as applicable
• Recommend and contribute to process improvements

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave