Renewals Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Renewal Manager and play a key role in customer retention and expansion. You will handle the quote-to-close process for renewals, achieve revenue goals, partner with Customer Success, maintain accurate renewal forecasts, manage multiple customer renewals, escalate customer concerns, identify at-risk clients, collaborate with partners, and contribute to process improvements. This role requires 2-5 years of cybersecurity and renewals experience, strong collaboration skills, a proven track record of success, deep understanding of SaaS, and familiarity with specific systems. The position is remote with one day a week on-site in the London office and requires fluency in Spanish and English. You will be responsible for securing up-for-renewal dollars and mitigating renewal risk, exhibiting high levels of business and sales acumen while maintaining a customer-first approach. This role supports Spanish-speaking customers.

Requirements

• 2-5 related cybersecurity and renewals experience
• Ability to work independently and as part of a team
• High collaborative with ability to succeed in an entrepreneurial environment
• Proven track record of success and over-achievement of renewal quota in previous positions
• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement
• This role is remote but there is an expectation of 1 day a week on-site in our London office

Responsibilities

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
• Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
• Partner with Customer Success to assess customer health and drive the appropriate renewal solution
• Maintain and report an accurate forecast of renewals within assigned book
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
• Escalate whenever appropriate to help resolve customer concerns
• Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
• Collaborate cross functionally with Legal and Deals Desk as applicable
• Recommend and contribute to process improvements