Renewals Program Manager

Summary

Join Deepgram's Customer Success Team as a Renewals Program Manager and build, own, and scale the contract renewals process. This highly strategic role requires collaboration with various teams, including Customer Success, Sales, RevOps, and Marketing. You will design scalable systems and workflows, manage renewal forecasts, and drive retention and revenue predictability. The ideal candidate will have experience negotiating complex contracts, managing both PLG and SLG renewals, and using data to inform pricing strategies. This role is crucial for identifying churn risk and improving the renewal strategy to enhance long-term customer value. Deepgram offers a fast-paced, collaborative environment with opportunities to make a significant impact in the AI industry.

Requirements

• 5+ years of success managing renewals or contract negotiations
• 10+ years of experience in customer-facing roles like Account Management or Sales
• Experience managing both PLG and SLG renewals, with a strong understanding of the nuances in customer journeys and renewal triggers
• Experience negotiating complex, multi-year enterprise contracts
• Excellent forecasting skills with a proven ability to manage and report on a renewals pipeline
• Understanding of consumption-based pricing models and how to use data to drive pricing strategies
• Proficiency in Salesforce for managing renewal pipelines, tracking deal stages, and ensuring data accuracy across systems

Responsibilities

• Build the renewals function from the ground up; including systems, workflows, templates, and internal reporting, ensuring scalability and alignment with GTM teams
• Manage and forecast both PLG (product-led growth) and SLG (sales-led growth) renewal motions, ensuring scalable strategies that align with customer behavior and product usage
• Develop negotiation strategies that drive favorable contract terms while preserving trust and long-term value
• Implement processes and workflows to identify churn and contraction risk early and execute on mitigation strategies
• Coordinate cross-functionally with Sales, Finance, RevOps, and Legal to ensure contract accuracy, billing alignment, and smooth handoffs across the renewal lifecycle
• Collaborate with Customer Marketing and Product to improve engagement, increase retention, and identify customer storytelling opportunities
• Maintain and communicate a rolling 120-day renewal forecast, highlighting trends, risks, and actions needed to ensure predictability
• Partner with executive stakeholders to provide visibility into renewal health and escalate at-risk accounts
• Participate in strategic account planning sessions to align renewal goals with overall customer strategy
• Continuously improve the renewals motion by developing and scaling internal processes

Preferred Qualifications

• Experience building or scaling a renewals function from the ground up
• Exposure to customer marketing or experience contributing to advocacy and retention programs
• A passion for customer-led growth and aligning customer value with business impact