Renewals Specialist

Summary

Join SpyCloud as a Renewals Specialist and manage the entire customer renewal process, ensuring high customer satisfaction and data accuracy. You will collaborate with the Customer Success Management team, create renewal quotes and purchase orders, and proactively monitor renewal dates. This role requires strong customer service, communication, and organizational skills, along with a detail-oriented approach. Experience in sales, account management, or a related field is highly desired. SpyCloud offers a comprehensive benefits package including health insurance, 401(k), generous PTO, and flexible work options.

Requirements

• Be highly detail-oriented with the ability to handle a large volume of renewal activity
• Possess strong customer service, listening, and communication skills
• Have a customer-focused approach to managing renewals and interactions
• Have experience working on a team with a team player mentality
• Have an exceptional work ethic with a proactive approach to time management and organization
• Possess excellent communication, organizational, and multi-tasking skills
• Have a BA/BS/Undergraduate degree or equivalent experience
• Have Salesforce experience

Responsibilities

• Own the renewals process from start to finish
• Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities
• Drive revenue by facilitating commitment and follow-through on securing payment from customers
• Work in CPQ, ensuring completeness and accuracy of data and processes
• Work directly with the Customer Success Management team to review historical customer needs and the current landscape
• Create renewal quotes and purchase orders that follow company guidelines and expectations
• Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals
• Communicate and follow up directly with customers as needed
• Identify when opportunities need to be escalated and work to find optimal solutions
• Report renewal metrics effectively to Customer Success Management and the VP, Customer Success
• Achieve established retention goals

Preferred Qualifications

• Have 3+ years of professional experience in sales, account management, customer success, finance, or a related industry
• Have familiarity with Software as a Service (SaaS) solutions
• Have CPQ experience

Benefits

• 401(k)
• Health, Vision and Dental Insurance
• Generous PTO Plan
• In-office meals provided
• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
• Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year
• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year
• Flexible and remote-friendly work options