Remote Renewals Specialist

Summary

Join SpyCloud's mission to make the internet a safer place by disrupting the criminal underground. As a Renewals Specialist, you will manage and process customer renewals, ensuring high customer satisfaction and maintaining data accuracy.

Requirements

• Highly detail-oriented with the ability to handle a large volume of renewal activity
• Strong customer service, listening, and communication skills
• Experience working on a team with a team player mentality
• Exceptional work ethic with a proactive approach to time management and organization
• Excellent communication, organizational, and multi-tasking skills

Responsibilities

• Own the renewals process from start to finish
• Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities
• Drive revenue by facilitating commitment and follow-through on securing payment from customers
• Work in CPQ, ensuring completeness and accuracy of data and processes
• Work directly with the Customer Success Management team to review historical customer needs and the current landscape
• Create renewal quotes and purchase orders that follow company guidelines and expectations
• Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals
• Communicate and follow up directly with customers as needed
• Identify when opportunities need to be escalated and work to find optimal solutions
• Report renewal metrics effectively to Customer Success Management and the VP, Customer Success
• Achieve established retention goals

Benefits

• 401(k)
• Health, Vision and Dental Insurance
• Generous PTO Plan